When Hackers Attack…
By Andy DiOrio
With the rise in popularity and usage of any new product – in this case social media – most of us use it for the way it was intended: something good to improve our lives. However, inevitably, there are those evil doers who choose to use it for the alternative purpose of wreaking havoc on others, otherwise known as “hackers.”
Although there may be some more advanced than others, I’d like to think of them as just computer whizzes who concoct their plans in their pajamas from their parents’ basement yelling for meatloaf. But unfortunately, I’m sure most of them are more advanced than that, with computer IQ’s off the charts and preying upon Twitter and Facebook accounts.
Earlier this year, I learned a valuable lesson when monitoring my own Twitter account: “If your close friends have not told you about where they saw you, don’t believe a stranger.” I gullibly clicked on a direct message to my account who said they saw my name/account somewhere. Note to self (and others): My first clue as a communications professional should have been the poor grammar the person used.
Caught up in trying to monitor my personal brand, I did, and with one click unknowingly gave them access to my account. Not long after, a direct message went out to all of my contacts that let’s just say, was more in line with something coming from an adult bookstore. It turns out I wasn’t the only one; United Airlines and even the British energy minister fell victim to Twitter trespassing.
I was fortunate that some of my followers such as @AnnWylie and @chriskovac alerted me that I had a bogus message going out. I quickly thanked them and then ramped up my crisis communications plan by posting the following message, in addition to every one of those with direct messaging options following my account:
“I’m sorry if you’ve recently received an inappropriate DM from me. My account was hacked and I’m working to fix it. Thx for understanding.”
I then disconnected any services that was tied to my account (including LinkedIn for the time being) and changed my password to something that was too hard to memorize, to add difficulty to whoever might be trying to break back in. Finally, I waited a couple of days to see if any additional posts would be sent before I resumed my normal posting. This simple strategy helped me regain Twitter control: React, Reset and Resume.
So, what to do if it happens to you? Try this. Want to prevent it from even happening? Besides watching for poor sentence structure from strangers, here are some tips to help as well. In the end, it’s more than just a pile of money that may be watching you, it could be someone waiting for you to mess up. Protect yourself and those following your accounts will continue to enjoy your productive posts, as opposed to some false advertising.




